1. Who we are
Erys Labs is a creative and technology studio operating from Kathmandu, Nepal. Company registration is in progress. This policy explains how we handle information for our website enquiries and business communications. Contact eryslabs@gmail.com or +977 9767709717 for privacy questions and requests.
Where we process personal information on a client's instructions as part of a production or software project, the project agreement and any applicable data-processing agreement address those activities separately.
2. Information we collect
Our enquiry form collects your name, email address, project type and message. Your message may contain other information you choose to provide. Subsequent communications may include project requirements and business contact details. The form does not ask for payment-card details, government identifiers or sensitive personal information; please do not include them.
Hosting, security and video-delivery providers may process technical information such as IP addresses, request times, browser or device information and interaction details when providing their services. Our contact endpoint can use IP-based rate limiting to prevent spam when that feature is configured.
3. Why we use information
We use enquiry information to respond, discuss your project, prepare proposals and manage related communications. We use relevant technical information to deliver the website, prevent abuse and investigate errors. We may retain records needed to comply with law or establish, exercise or defend legal claims.
Where EU or UK data-protection law applies, relevant bases may include steps requested before entering an individual's contract or performing that contract; legitimate interests in business communications and proportionate security; legal obligations; and consent for optional activities where required. The applicable basis depends on the activity and your relationship with us. Sending an enquiry is not an agreement to receive unrelated marketing.
4. Providers and disclosures
Our website uses Vercel for hosting and Supabase to store enquiries. When email notifications are configured, Resend sends the enquiry details to our Google-hosted mailbox. Upstash supports rate limiting when configured. Relevant team members access information to respond and carry out their work.
Portfolio video playback uses Wistia. Choosing WhatsApp or a social link takes you to an external service, which handles information under its own privacy practices. Video providers may collect viewing interactions and information about activity across services according to their own settings and policies.
We may share relevant information with project collaborators where needed for an agreed project, or disclose it where law requires or for legitimate legal claims, subject to applicable safeguards. Our website enquiry flow does not sell submitted contact details or send them to advertising networks for targeted advertising.
5. International handling
We operate in Nepal, and our hosting, database, email, security and video providers may process information in other countries. Privacy protections may differ from those in your country. Contact us for information about the providers and arrangements relevant to your enquiry or project.
Where applicable law requires safeguards for a particular international transfer, those requirements still apply. Submission of an enquiry is not a blanket waiver of data-protection rights or a blanket consent to international transfers.
6. Retention and security
Retention depends on the purpose: responding to an open enquiry, managing an agreed project, meeting legal recordkeeping duties and handling disputes. Information may exist in the enquiry database, email correspondence and provider backups. Ask us about deletion of information associated with your enquiry; legal requirements and legitimate claims may limit what can be deleted immediately.
We use server-side processing for enquiry storage and email delivery. No website or transmission method can be guaranteed completely secure. Please contact us before transferring confidential assets so an appropriate project-specific method can be agreed.
8. Requests, choices and complaints
Email eryslabs@gmail.com to request access, correction or deletion, ask about sharing or retention, or raise a privacy concern. Depending on the law that applies, you may also have rights to portability, restriction, objection, withdrawal of consent, an opt-out or appeal. Withdrawing consent does not affect earlier lawful processing. We may request proportionate identity verification and will respond within applicable legal deadlines.
Not every right applies in every situation, and lawful exceptions can apply. Where available under applicable law, you can complain to your local privacy regulator, including the relevant EU supervisory authority, the UK Information Commissioner's Office or the Australian Information Commissioner. Contacting us does not remove that right.
9. Children and updates
Our website services are intended for adults and authorised business representatives. The enquiry form is not intended to collect children's personal information. If you believe a child has submitted information, contact us. Projects involving identifiable children require separate permissions and appropriate handling.
We display the effective date of this policy and update it when our practices change. Where required, we provide further notice of material changes. Please contact us if you need clarification before submitting information.
Questions? Email eryslabs@gmail.com or call +977 9767709717.