Terms and Conditions

1. About Erys Labs

Erys Labs is a creative and technology studio operating from Kathmandu, Nepal, serving businesses and individuals. Company registration is in progress. Our office does not accept walk-in visits. Contact us at eryslabs@gmail.com or +977 9767709717.

2. Enquiries and project agreements

This website presents our services and portfolio. Sending an enquiry does not create a booking, a purchase or a payment obligation. A project is confirmed through a separately accepted written proposal or service agreement, including any required initial payment.

The project agreement specifies scope, deliverables, schedule, price, currency, taxes, payment dates and any agreed fees. Project-specific provisions take priority over the general principles below, subject to mandatory law. These website terms do not retrospectively change an existing agreement.

3. Payments, scope and revisions

Our usual proposal is 50% upfront and 50% before release of final unwatermarked files, unless different milestones are agreed in writing. The initial payment is not automatically non-refundable. No payment is due merely for submitting the website form.

Our usual proposal includes two consolidated revision rounds within the agreed brief. Added deliverables, new concepts, reshoots or other scope changes require an approved quote before extra charges are incurred. Corrections required because our work does not meet the agreement or applicable law are not treated as paid scope changes.

Please provide consolidated feedback within seven business days where possible. Delayed feedback or missing materials may require a revised schedule. Silence does not waive your consumer rights or automatically mean that defective work is accepted.

4. Cancellation and refunds

Contact eryslabs@gmail.com to cancel or raise a delivery issue, identifying your project and the date of your agreement. Subject to your statutory rights, we account for work properly completed and agreed, reasonably incurred non-recoverable expenses, explain any deductions and refund the remaining unearned balance. We do not impose a blanket no-refunds rule.

Consumers in the UK or EU may have a statutory right to withdraw from a distance service contract within 14 days of its conclusion, with extensions where required information has not been provided. Where applicable, we provide the relevant cancellation information and form with the project agreement. A clear cancellation statement is sufficient; use of a particular form is not mandatory.

Starting services during a statutory cancellation period requires the applicable express request and disclosures. Where the legal conditions are met, cancellation after an early start may require proportionate payment for services supplied. Loss of withdrawal rights on full performance or supply of digital content depends on the applicable consent and acknowledgement requirements. A custom project does not automatically remove these rights.

Mandatory refund deadlines and remedies take priority. Consumers retain applicable rights to correction, repeat performance, price reduction, cancellation or refunds. Australian Consumer Law guarantees, where applicable, cannot be excluded by these terms and may apply to some business purchases as well.

5. Deliverables, licences and client materials

Your written agreement identifies the rights assigned or licensed in final deliverables and when those rights take effect. Do not assume that raw footage, editing files, source code, reusable templates or third-party assets are included unless expressly listed. Music, stock, fonts and other licensed materials remain subject to their own licence limits.

Tell us about restrictions on supplied footage, branding, music, locations and people's images or voices. Project permissions and releases must be agreed before use. Portfolio viewing does not grant permission to copy or reuse our work or client materials. We seek permission before using a client's project for our own promotion.

6. AI-assisted work and confidentiality

We use AI-assisted workflows in some services. Material AI use, restrictions and relevant third-party processing should be agreed in the project scope. We seek permission before submitting confidential client assets to third-party AI tools or using a person's likeness or voice for synthetic generation.

AI outputs may not be unique or eligible for copyright protection in every jurisdiction. We do not guarantee exclusive copyright in every AI-generated element. Specific confidentiality, data-processing, ownership and permitted-use commitments belong in the project agreement.

7. Website use and results

Do not interfere with the site's security, submit unlawful content, impersonate another person or infringe others' rights. Do not send passwords, payment-card details or sensitive personal information through the enquiry form; contact us to arrange an appropriate transfer method.

Website content and branding belong to the relevant rights holders. External websites and video services have their own terms and privacy practices. We aim to keep information accurate and the site available, but errors and interruptions may occur. Portfolio results are project-specific and do not guarantee future sales, views or other outcomes.

8. Your rights, concerns and updates

Nothing here excludes liability or rights that applicable law does not allow us to exclude, or prevents access to courts or regulators available under mandatory law. Please contact us with concerns so we can try to resolve them. We do not impose mandatory arbitration or an exclusive foreign court through these website terms.

We may update these website terms prospectively and display a new effective date. Changes to accepted projects require agreement or another lawful basis. Our Privacy Policy explains how website enquiry information is handled.